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Home Instead Senior Care Bath and West Wiltshire rated Outstanding by CQC

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Written by: Bath Chronicle | Posted 22 February 2017 6:00

Home Instead Senior Care Bath and West Wiltshire rated Outstanding by CQC

A company which provides homecare for older people in the Bath area has been rated outstanding by a health watchdog.

Home Instead Senior Care Bath and West Wiltshire received the hard-won rating from the Care Quality Commision (CQC) following an inspection towards the end of last year.

Only one per cent of adult social care services attain a rating of outstanding, according to a CQC report published last year.

Home Instead Senior Care Bath and West Wiltshire specialises in caring for older people in their own homes so that they can live there independently for as long as possible.

Its caregivers have to pass the "mum test" - is the care of a standard that would be good enough for our own mums?

According to the CQC's inspection report, the company's elderly clients and their families are enthusiastic about the service they receive.

One client told the inspectors: "They never rush me and they have time to sit down with me."

Another said: "I have a hot line to the managing director. They have first class staff and they know how to pick a cheerful team. I have three staff and they are all lovely."

The report said that staff had "excellent knowledge" about their clients, understood their needs and recorded them in "very good" detail.

Andrea Sutcliffe, the CQC's chief inspector of adult social care, said: "We have rightly set the bar high for services to be rated Outstanding.

"It is good to see excellent leaders at Home Instead who value and care for their staff and focus on a truly person-centred approach meeting that high standard and providing great care for the people they support."

Alison and Nick Yeatman, who set up the company in 2011, said their services cater for their clients' physical as well as social needs.

Nick said: "We match clients to caregivers based on shared interests and care visits are of a minimum one hour in duration.

"We are delighted that the CQC have rated us Outstanding. It is a reassurance that we are doing things right. Our caring and compassionate caregivers love their work and feel respected for what they do. The service they deliver is highly valued by our clients and their loved ones."

Alison said: "The most important thing is to find the right staff with the right attitude. Once they join us it's really important to ensure they feel valued and appreciated – which they very much are."

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