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Buzzing contact centre sector salutes best in Bristol and South West

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Written by: Bristol Post | Posted 18 July 2016 16:36

Buzzing contact centre sector salutes best in Bristol and South West

HUNDREDS gathered at a black-tie ceremony hosted by comedian Stephen K. Amos to salute the work of several of Bristol’s top contact centres.

More than 350 guests attended the prestigious annual South West Contact Centre Awards held on Thursday at the Bristol Marriott City Centre hotel. The evening saw organisations and individuals recognised for their outstanding contribution to a vibrant sector, which employs more than 50,000 people in over 250 contact centres in towns and cities across the South West.

Organised by the South West Contact Centre Forum, the eighth annual awards celebrated individuals and companies for their contribution to the South West contact centre industry over the last 12 months.

The event rewarded winners and highly commended entrants in 19 categories, with LV= Bristol’s centre scooping the top award for Large Contact Centre of the Year.

There was further success for the company when customer service team manager Emily Cole was named joint winner of the Team Leader of the Year award.

Peter Sinden, GI sales and service director at LV=, said: “We are thrilled to have won this prestigious award, especially as so many operations are thriving in the South West. At LV= we strive to become Britain’s best loved insurer and I am very proud of the team’s achievement. They have worked very hard to create a caring culture for each other and more importantly our customers.”

Emily Coles was equally delighted. She said: “I am amazed to receive this award. This has been a big achievement for me and something that will stay with me for a long time. I would like to thank everyone that I have worked with over the years. I couldn’t have done it without you.”

A range of other awards were presented including Contact Centre Manager of the Year with Over 100 Personnel that went to Kristi-Anne Constable of OVO Energy in Bristol.

Alyson Hanley of Europa Group won Support Manager of the Year, while Motability Operations’ Fran Williams was awarded (jointly) for Team Leader of the Year.

Newcomer of the Year was presented to Hayley Russell, AXA Self Investor, while Brightside’s Emily Robson picked up a Highly Commended certificate.

RAC saw two of their finalists awarded, Deborah Taylor for Sales Agent of the Year and Rob Stead for Trainer of the Year while Caroline Vaughan, DAS Legal Expenses shared the award for Customer Service Representative of the Year.

In the company categories, Imperial Tobacco was awarded for their Customer Engagement, and Motability Operations took home the trophy for Support Team of the Year.

Bristol City Council was recognised for the best Business Improvement Strategy, while Echo Managed Services picked up the award for Small/Medium Outsourced Contact Centre of the Year.

Sandra Busby, director of the South West Contact Centre Forum, said: “The contact centre industry has grown to become one of the South West’s major employers.

“It’s vitally important to recognise the valuable contribution this industry makes throughout the South West and the Forum is delighted to recognise the excellent work that goes into contact centres across the region. We would like to congratulate all our finalists and winners for their excellent performance.”

The awards were held in association with headline sponsors Red Contact Centres plus ISV Software, Premier CX, InspireMe, Weston College, Rocom, Carpeo and Invest Bristol Bath.

  • Pictured: The winning LV= team with comedian Stephen K. Amos, left

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